Responsible Gaming at nepk —
Play Safe, Stay in Control
nepk is committed to providing a safe, fair, and enjoyable gaming environment for all players across Bangladesh. Our responsible gaming framework gives you the tools, information, and support you need to keep gaming a fun and controlled activity — never a source of harm.
Section 1
Our Commitment to Safe Play
Player Wellbeing First
nepk places the wellbeing of every player above commercial interests. Our responsible gaming programme is built into the core of our platform, not added as an afterthought. Every policy and tool we offer is designed to keep gaming enjoyable and within healthy boundaries.
Transparent and Fair
We believe that informed players make better decisions. nepk provides clear, honest information about the odds of winning, the house edge on casino games, and the random nature of all game outcomes. We never manipulate results and all games operate on certified random number generation.
Community Responsibility
nepk operates with a strong sense of responsibility toward the Bangladeshi community. We actively promote responsible gaming awareness, partner with recognised support organisations, and train our support staff to identify and sensitively respond to signs of problem gambling behaviour among players.
Data-Driven Monitoring
Our platform uses automated monitoring systems to track gameplay patterns that may indicate problem gambling — such as rapid escalation in bet sizes, unusually long session durations, or repeated failed deposit attempts. Accounts flagged by these systems receive proactive outreach from our support team.
24/7 English Support
Our English-language support team is available around the clock via live chat on the nepk platform. Any player who feels that their gambling is getting out of control can reach our support team at any hour and receive immediate guidance, account restrictions, or referral to specialist help services.
Continuous Improvement
nepk reviews and updates its responsible gaming policies and tools on a regular basis. We incorporate player feedback, monitor developments in industry best practice, and adapt our approach to reflect the needs of our player base in Bangladesh. This policy was last reviewed on 1 January 2026.
At nepk, responsible gaming is not a compliance checkbox — it is a fundamental part of how we operate. We recognise that the vast majority of our players enjoy cricket betting, slots, and casino games purely for entertainment, within limits they are comfortable with. However, we also acknowledge that for a small percentage of players, gambling can escalate into a harmful pattern of behaviour.
Our goal is to create an environment where nepk players in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh can enjoy the platform confidently, knowing that robust safeguards are in place to protect them. Whether you are a casual player who wagers a small amount on BPL cricket matches or a regular slots enthusiast, the tools and information on this page are here for you.
Section 2
18+ Age Restriction Policy
nepk enforces a strict minimum age requirement of 18 years for all players. This requirement applies to every product on the platform — cricket betting, live casino, slots, Pool Rummy, Color Prediction, and all other games. There are no exceptions.
Age Verification at Registration
Every new player must confirm at the point of registration that they are 18 years of age or older. By accepting our Terms and Conditions during the sign-up process, you are providing a legal declaration that you meet this requirement. Providing false information about your age is a violation of our Terms and Conditions and will result in immediate account closure and forfeiture of any funds in the account.
Know Your Customer (KYC) Verification
In addition to the self-declaration at registration, nepk requires all players to complete identity verification (KYC) before processing any withdrawal. KYC requires you to submit a copy of a valid government-issued identity document — such as your Bangladesh National Identity Card (NID) or passport — which allows us to confirm your name and date of birth. Accounts where the submitted documents indicate that the player is under 18 will be immediately suspended.
Protecting Minors
If you share a device or computer with a minor, we strongly recommend that you log out of your nepk account after every session and enable device-level parental control software to prevent underage access. nepk cannot be held responsible for underage access that results from a failure to take these precautions on a shared device.
If you have reason to believe that a person under 18 has accessed or registered on the nepk platform, please contact our support team immediately at [email protected] so that we can investigate and take the appropriate action.
Section 3
Recognising Problem Gambling
Problem gambling — sometimes referred to as gambling disorder — is a recognised condition in which an individual loses the ability to control their gambling behaviour despite the negative consequences it causes to their finances, relationships, mental health, and daily life. It can develop gradually and is often difficult for the affected person to recognise in themselves.
Understanding the warning signs is the first step toward seeking help. The following indicators, drawn from internationally recognised problem gambling frameworks, may suggest that gambling has moved beyond recreational activity into harmful territory.
If you recognise any of these signs in yourself or someone close to you, we strongly encourage you to use the self-assessment checklist in the next section and to reach out to our support team or a specialist organisation for guidance. There is no shame in seeking help — problem gambling is a recognised health condition, not a character flaw.
Section 4
Self-Assessment Checklist
The following questions are adapted from widely used problem gambling screening tools. Answer each question honestly and privately. If you answer "yes" to three or more of these questions, we strongly recommend that you contact our support team or one of the external help resources listed in Section 8 of this page.
Have you ever spent more money on gambling than you originally planned or could comfortably afford to lose?
Have you ever tried to cut back or stop gambling but found it difficult or impossible to do so?
Do you feel restless, irritable, or anxious when you try to reduce or stop gambling?
Have you ever gambled as a way of escaping personal problems, stress, depression, or feelings of anxiety?
After losing money gambling, do you feel a strong urge to return as soon as possible to win it back?
Have you ever lied to a family member, friend, or colleague about how much time or money you spend gambling?
Has gambling ever caused a serious problem in your personal relationships, work performance, or financial situation?
Have you ever borrowed money, sold possessions, or taken out a loan specifically to fund your gambling activity?
Section 5
Responsible Gaming Tools
nepk provides a comprehensive set of responsible gaming tools that give you direct control over your gaming activity. These tools are available to all registered players at any time, free of charge, through your account settings or by contacting our support team. Using these tools proactively — before gambling becomes a problem — is the most effective way to keep your play within healthy limits.
Deposit Limits
Set a maximum deposit amount for a rolling daily, weekly, or monthly period. Once your chosen limit is reached, no further deposits will be accepted until the period resets. Limit increases take 48 hours to take effect; limit reductions apply immediately.
Available NowLoss Limits
Set a cap on the amount you are willing to lose within a defined period. When your net loss reaches this threshold, your ability to place further bets is suspended for the remainder of the period. This tool is particularly effective for managing the risk of chasing losses.
Available NowSession Time Limits
Define the maximum duration of a single gaming session. When your session reaches the time limit you have set, you will receive a notification and the option to end your session. This helps prevent extended, unintended play periods that can occur when you are deeply engaged in a game.
Available NowReality Checks
Enable periodic on-screen reminders that display how long you have been playing and your net win/loss for the session. Reality checks appear at intervals you select — every 15, 30, or 60 minutes — and give you the opportunity to review your activity and decide whether to continue.
Available NowCooling-Off Period
Take a short break from the platform without committing to a full self-exclusion. Cooling-off periods can be set for 24 hours, 48 hours, one week, or one month. During this period, your account is suspended and you cannot log in, deposit, or place bets. Your account resumes automatically when the period ends.
Available NowAccount History Review
Access a full, detailed history of all your deposits, withdrawals, bets placed, game outcomes, and session durations directly from your account dashboard. Reviewing your activity history regularly helps you maintain an accurate picture of your gaming behaviour and spending patterns over time.
Available NowTo activate any of these tools, log in to your nepk account and navigate to the Responsible Gaming section of your account settings. Alternatively, contact our support team via live chat or at [email protected] and a team member will apply the restriction to your account immediately. All limit reductions and cooling-off requests are actioned without delay — you do not need to provide a reason.
Section 6
Self-Exclusion Programme
Self-exclusion is the most powerful responsible gaming tool available on the nepk platform. It is designed for players who feel that their gambling has become or is at risk of becoming a serious problem, and who want to put a firm barrier between themselves and the ability to gamble on nepk for an extended period.
How Self-Exclusion Works
When you request a self-exclusion, your nepk account is immediately and completely suspended. During the exclusion period:
- You will not be able to log in to your account.
- All pending withdrawal requests will be processed and returned to your payment method.
- You will be removed from all marketing communications immediately and permanently.
- Any active bonuses or promotional credits in your account will be cancelled.
- nepk will make reasonable efforts to prevent any new account registrations from the same individual during the exclusion period.
Self-Exclusion Periods
nepk offers self-exclusion periods of 6 months, 1 year, 3 years, and permanent (indefinite) self-exclusion. There is no minimum cooling-off period before a permanent self-exclusion — if you know that you need to stop permanently, we will act on that request immediately without requiring you to take a shorter exclusion first.
How to Request Self-Exclusion
You can request self-exclusion in any of the following ways:
- Through your account settings: navigate to the Responsible Gaming section and select "Self-Exclude".
- Via live chat: contact our 24/7 support team and state clearly that you wish to self-exclude. The agent will process the request immediately.
- By email: send a message to [email protected] with the subject line "Self-Exclusion Request". Include your registered username and the exclusion period you require. Your account will be suspended within one hour of your email being received.
Returning After Self-Exclusion
At the end of a fixed-term self-exclusion period, your account will not automatically reactivate. You must contact our support team and explicitly request reinstatement. Before reinstating your account, our responsible gaming team will contact you to confirm that you wish to return and discuss any support or limits that may be appropriate for your account going forward. Permanent self-exclusions cannot be reversed under any circumstances.
Section 7
Deposit and Spending Limits
Setting a personal budget for your gaming activity is one of the simplest and most effective responsible gaming practices. nepk encourages every player to decide in advance how much they are comfortable spending on gaming each month — and then to use our deposit limit tools to enforce that decision automatically, removing the temptation to exceed it in the heat of the moment.
Daily Deposit Limit
Cap the total amount you can deposit within any single 24-hour rolling period. Ideal for players who want tight, day-by-day control over their gaming budget.
Weekly Deposit Limit
Set a total deposit cap across any rolling 7-day period. This gives you broader budget visibility while still providing a firm boundary on weekly spending.
Monthly Deposit Limit
Define the maximum you will deposit across any rolling 30-day period. Well suited to players who prefer to manage their gaming budget on a monthly cycle.
Important Rules About Limit Changes
- Limit reductions take effect immediately and cannot be reversed before the current period has elapsed. This prevents impulsive reversal of a sensible decision made in a calmer moment.
- Limit increases do not take effect for a minimum of 48 hours from the time of the request. This cooling-off delay is intentional and cannot be waived.
- You can apply a daily, weekly, and monthly limit simultaneously — all three will apply at the same time, and the most restrictive one will take precedence at any given moment.
- Deposit limits apply across all payment methods — bKash, Nagad, Rocket, Upay, Visa, and Mastercard — cumulatively. You cannot circumvent a limit by switching payment methods.
Suggested Budgeting Approach
A healthy approach to gaming budgets treats your gaming spend the same way you would treat any other entertainment expense — like dining out or watching sports. We suggest deciding your monthly gaming budget before you deposit, setting that amount as your monthly limit, and viewing any winnings as a bonus rather than income. Never gamble money that you need for essential living costs such as rent, food, utilities, or family obligations.
For context, responsible gaming organisations typically suggest that recreational gambling spend should not exceed 1–2% of monthly net income. For a player earning ৳30,000 per month, this would mean a gaming budget of no more than ৳300–৳600 per month. Use this as a reference point when setting your own limits.
Section 8
Support Resources and Help
If you feel that gambling is becoming a problem for you or someone you care about, help is available. nepk's support team is your first point of contact, but we also encourage players to seek assistance from specialist organisations that are experienced in helping people overcome problem gambling. Reaching out is a sign of strength, not weakness.
nepk Support Team
Our trained support staff are available 24 hours a day, 7 days a week via live chat on the platform. If you feel your gambling is becoming unmanageable, contact us immediately. We can apply account restrictions, cooling-off periods, or self-exclusion without delay and without judgement.
Email: [email protected]
Response time: within 1–4 hours (Bangladesh Standard Time, UTC+6)
Talk to Someone You Trust
Sometimes the most powerful first step is an honest conversation with a family member, close friend, or trusted colleague about your gambling habits. People who care about you can provide emotional support, help you stay accountable to the limits you set, and assist you in seeking professional help if needed.
If you are in Bangladesh and need to speak with a mental health professional, your local district hospital or community health centre can provide a referral to a qualified counsellor or psychologist.
Professional Counselling
Problem gambling is a recognised psychological condition that responds well to professional treatment, including cognitive behavioural therapy (CBT) and motivational interviewing. A qualified mental health professional can work with you to understand the triggers behind your gambling behaviour and develop practical strategies to regain control.
Contact a licensed counsellor or psychologist in your area. The National Mental Health Institute (NIMH) in Dhaka is the primary government resource for mental health support in Bangladesh.
Self-Help Resources
There is a wide range of self-help literature, online programmes, and support communities available in English for people dealing with problem gambling. Gamblers Anonymous (GA) is an internationally recognised peer-support fellowship that operates in many countries and offers online meetings accessible to players worldwide, including those in Bangladesh.
A simple internet search for "Gamblers Anonymous online meetings" will provide access to GA's international meeting schedule, many of which are conducted in English.
Tips for Keeping Gaming Healthy
- Always decide your budget before you start a gaming session, not during it.
- Never chase losses — accept that losing is a normal part of gaming and walk away when your budget is spent.
- Take regular breaks during sessions; stand up, stretch, and step away from the screen.
- Balance gaming with other recreational activities — sports, time with family and friends, hobbies.
- Never gamble under the influence of alcohol or substances that impair your judgement.
- Do not use gaming as a way to cope with stress, anxiety, depression, or personal problems.
- Keep track of how much time and money you spend on gaming by reviewing your account history regularly.
- If you are struggling financially, address those concerns through proper financial support channels — do not attempt to resolve financial difficulties through gambling.
Play Safely With nepk
Enjoy nepk Responsibly
Now that you are familiar with our responsible gaming tools and policies, explore everything nepk has to offer — from live cricket betting and slots to card games and live casino tables. Set your limits, play within them, and enjoy the experience. 18+ only.